Your account
Manage settings, upgrades, and keep your Trackdesk profile current.
17 articles
Account and login
Sign up, log in and keep your Trackdesk login secure.
- Express Registration: What Happens After You Sign UpWhy accounts created through express registration wait on a confirmation screen, and how our sales team finishes setting up your platform.
- Being an Admin on Multiple AccountsYes, you can be an admin on multiple accounts with one login.
- I Forgot My PasswordReset your password from your program's login page or at trackdesk.com/login.
- Login with Magic LinkEliminate the need to remember complex passwords.
- Setting a Password After Registering with Google SSOAdd a classic email and password login to your Trackdesk account after registering via Google SSO.
- Multi-factor AuthenticationSecure logins with SMS or authenticator app codes, for portal and affiliate accounts.
- Why Won't My Login Page Open?This page lists possible reasons why an affiliate login page may not load properly.
Plan and billing
Manage your plan, payment card, invoices and cancellation.
- How to Upgrade to a Paid PlanUpgrade from a free trial to a paid plan.
- Limits of the Deprecated Free and Starter PlansRevenue limits, plan limits, and FAQs for users still on the deprecated Free or Starter plan.
- Where Can I Get Invoices for My Charges?Invoices are in the billing portal, opened from My account.
- How Do I Change the Credit Card Used for My Subscription?Change the card used for your subscription.
- How Do I Cancel My Subscription?Cancel your subscription, or pause it instead.
- I Want to Delete My AccountRequest deletion of your account, or pause it instead.
Security and compliance
How Trackdesk handles security, GDPR and data removal.
- Technical Specifications of Our SystemsLearn more about the infrastructure and technologies powering the Trackdesk platform.
- Is Trackdesk GDPR Compliant?Yes, Trackdesk is GDPR compliant.
- Is Trackdesk ISO 27001 Certified?Yes, Trackdesk is ISO/IEC 27001:2022 certified.
- Data AnonymizationPermanently scrub a customer's email from clicks, conversions, activity logs, and webhook payloads to satisfy GDPR erasure requests.