Enhance your account security by enabling multi-factor authentication (MFA).
Trackdesk supports MFA via:
SMS verification
Authentication apps (TOTP)
You can enable MFA for both portal and affiliate logins.
MFA works with every sign-in method. Trackdesk supports Google, Microsoft and Facebook SSO alongside email and password, and when you add or remove a method you re-authenticate with whichever method your account uses.
Try it in action
You can explore the MFA setup in an interactive demo:
How to set up MFA
MFA can be enabled from your account:
Click on the user menu in the upper right corner
Select Multi-factor authentication
The Multi-factor authentication dialog opens
Before you start
Before enabling MFA, you must verify your email:
Click the verification link in the modal
Check your inbox
Confirm your email by clicking the button in the email
Once verified, you can add MFA methods to your account.
Available MFA methods
You can add one or multiple authentication methods.
SMS verification
Enter your phone number (including country code, e.g.,
+12124567890)You will receive a one-time code via SMS when logging in
Authentication app (TOTP)
Use any authentication app (e.g., Google Authenticator, Microsoft Authenticator)
Scan the QR code or enter the secret key manually
Enter the generated code to confirm setup
Managing MFA
After setup, you will see a list of your active MFA methods
During login, you can choose which method to use
You can have multiple methods configured for backup
Troubleshooting
If you lose access to your authentication method and cannot log in, contact our support team: