Trackdesk offers a secure and convenient way to access your account using magic link authentication. This passwordless login option provides a seamless experience while maintaining high security standards.
What is magic link login?
Magic link is a passwordless authentication method that allows you to log in to your Trackdesk account without typing a password. Instead, you'll receive a secure link sent directly to your email address. Clicking this link will automatically authenticate you and grant access to your account.
How to use magic link login
Access the login page: Navigate to the Trackdesk login screen
Select magic link option: Click the Continue with magic link button at the bottom of the login form
Enter your email address: Provide the email address associated with your Trackdesk account
Request the magic link: Click the Send magic link button
Check your email: A secure login link will be sent to your inbox
Click the link: Open the email and click the magic link to be automatically logged in to your account
Key benefits
No passwords to remember: Eliminate the need to create and recall complex passwords
Enhanced security: Each magic link is unique, time-limited, and can only be used once
Convenience: Log in with just a few clicks without typing credentials
Reduced risk: Avoid potential password-related security vulnerabilities
Important notes
Magic links expire after 60 minutes for security reasons
Each magic link can be used only once
If a link has expired or has already been used, you'll need to request a new one
For security reasons, always ensure you're on the legitimate Trackdesk domain before clicking any login links
Email delivery
Magic link sign-in emails are always delivered through Trackdesk's default email infrastructure, from your workspace's no-reply address under your workspace name. This applies even if you have configured a custom SMTP server; your SMTP setup doesn't affect magic link delivery.
Custom SMTP is configured under Settings → Integrations → Custom SMTP. See Custom SMTP Email Server for setup details.
Magic links for affiliates
When creating affiliates manually
When adding a new affiliate via the form:
You'll be asked if you want to Set password to the affiliate account?
You'll also be asked if you want to Send a welcome email?
If you choose to send a welcome email, affiliates will receive a magic link to access their account immediately
If you choose not to send a welcome email, affiliates can still log in later using the email address provided
When bulk uploading affiliates via CSV
When importing affiliates through a CSV file:
Upload your CSV file with the required affiliate information
Map the columns appropriately (email is required, name and other fields are optional)
Select whether to set passwords for the affiliates or not
Choose whether to send welcome emails with magic links
If you select to send welcome emails, each affiliate will receive a magic link to access their account
Magic links provide a perfect balance of security and convenience for your Trackdesk account, eliminating the need to remember complex passwords while ensuring only authorized users can access the platform.
Migrating affiliates from another platform
Magic link login makes moving an existing affiliate program to Trackdesk simpler. Because affiliates sign in with just their email address, you don't need to create or distribute passwords when you import them.
No password setup required. When importing affiliates via CSV, you can choose not to set passwords. Each affiliate can log in with the email address you imported.
No separate registration step. Affiliates request a magic link on the login page and are signed in right away.
Optional welcome email. If you send a welcome email, it includes a magic link so affiliates can access their account immediately.
See Invite Your Affiliates for the import options.
Troubleshooting
The magic link email didn't arrive
Check the spam or junk folder.
Confirm the email address used matches the one on the account exactly.
Magic link emails are sent by Trackdesk even if your tenant uses a custom SMTP server, so they won't appear in your SMTP logs.
Wait a minute or two; delivery can be delayed depending on the email provider.
If the email still doesn't arrive, request a new magic link or contact your account administrator.
The link says it has expired or is invalid
Magic links expire after 60 minutes and can only be used once. If either condition is hit, simply request a new link.
I clicked the link but nothing happened
Make sure you're clicking the link in the same browser you intend to log in with, or copy and paste the full URL into the browser you want to use. Some email clients open links in an in-app browser that may not retain the session.
Note: Login via magic link is available for all user roles.