Learn how to request account deletion and what to expect.
How to Delete Your Account
Currently, it is not possible to delete your account directly from the platform.
To request deletion:
Contact our support team at [email protected]
Our team will process your request and confirm once the deletion is completed
Important:
For security reasons, the request must be sent from an admin email associated with the account, or you may be asked to provide additional verification to confirm ownership.
If you have multiple accounts/projects, please include them in your request so we can remove everything at once.
Before You Delete Your Account
If you’re considering deleting your account due to an issue, we recommend reaching out first, we will try our best to help resolve it.
For example:
Integration issues
Setup difficulties
Missing functionality
Our team is happy to assist you.
Alternatives to Deletion
Depending on your situation, you might not need to delete your account:
Free trial:
If your trial ends, you will not be charged automatically. Your account will simply return to the plan selection screen.
Plan changes:
If you want to switch to a different paid plan, contact [email protected] and we’ll assist you.
Automatic Deletion of Inactive Accounts
Trackdesk may automatically delete inactive non-subscribed accounts after prior email notifications.
You will be notified in advance
If no action is taken, the account may be removed
Deleted accounts can be recreated using the same email address