We understand that sometimes circumstances change, and you may need to cancel your subscription. Rest assured, we're here to help and make the process as smooth as possible. We've made the process straightforward, and this article walks you through it and what to expect.

Navigate to the Settings > Manage subscription.

On the page that opens, you'll see all your active Trackdesk projects. Each project has its own subscription, so if you have more than one, cancel each separately.

Alternatively, you can click on the profile icon and go to My account. This will open your projects.

To understand your decision, we'll ask for a reason for the cancellation so we can improve our services. After submitting, you'll be able to confirm the cancellation.

If this option is not available for you, please contact Support.

If you're canceling mainly because you need more time before you fully launch, you don't have to lose your setup. Instead of canceling, you can pause your subscription payments and stay on the Starter plan - this gives you more time to get the platform up and running while keeping your account and configuration in place. If you don't see this option, contact Support and they can help you arrange it.

Please note that refunds are not possible. If you don't want to be billed for the next period, make sure to cancel (or pause) before your next billing date.