We understand that sometimes circumstances change, and you may need to cancel your subscription. Rest assured, we're here to help and make the process as smooth as possible. This article walks you through the process and what to expect.

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If you're planning to come back, canceling isn't your only option. We understand that sometimes things just need a little extra time to get back on track, so our Customer Success team can pause your account for a few months.

Pauses are arranged individually. Get in touch before you cancel and send a brief overview of your situation; the team will work with you to find the best solution:

Click on the profile icon in the top-right corner and go to My account. The My account button is in the Project section of the profile menu.

On the page that opens, you'll see all your active Trackdesk projects. Each project has its own subscription, so if you have more than one, cancel each separately.

To understand your decision, we'll ask for a reason for the cancellation so we can improve our services. After submitting, you'll be able to confirm the cancellation.

If this option is not available for you, please contact us via live chat or at [email protected].

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Please note that refunds are not possible. If you don't want to be billed for the next period, make sure to cancel before your next billing date.