When you enable this feature, all system emails sent from your platform—such as welcome messages to new affiliates and advertisers, user invitations, and approval notifications—will be delivered through your email server. This means your emails will appear to come from your own domain, maintaining consistent branding throughout your communication.
How to Set It Up
To configure your custom SMTP server, navigate to the email settings (Settings -> Integrations) and provide the following information:
Server Connection
SMTP Server Host: Enter the address of your mail server (for example, `smtp.yourcompany.com`). This is the server that will handle sending your emails.
Port: Specify which port your server uses for outgoing mail. The most commonly used port is 587, which is set by default.
Authentication
Username: Your email server login username, which is often your full email address.
Password: The password for your email server account.
Sender Information
From Name: The name that will appear as the sender of your emails. By default, this is set to your company name, but you can customize it to match your preferences.
From Email: The email address your recipients will see as the sender. This should be an email address from your domain (for example, `[email protected]`).
Email Types
Once configured, your custom SMTP server will handle these types of emails:
Welcome messages when new affiliates are approved or pending approval
Welcome messages when new advertisers are approved or pending approval
Invitations for new users to join your platform
Email messages for affiliates/advertisers
Email notifications
Important Limits and Requirements
Usernames and passwords are limited to 255 characters
Sender names are limited to 255 characters
Port numbers must be between 1 and 65,535
The system requires your SMTP server to support secure connections using TLS encryption. This ensures your email communications remain private and secure. The "From Email" address must be a properly formatted email address that your server is authorized to send from.
This feature is available on the Enterprise plan and above.
What Happens If Something Goes Wrong
If your custom SMTP server becomes unavailable or if the configuration has an issue, the system will automatically fall back to Trackdesk's default email service. This ensures your important emails continue to be delivered even if there's a temporary problem with your server.