Use alerts to get notified on important events happening in your system. You can use both in-app alerts and email alerts to stay up-to-date.
Alerts are only available for admins.
Manage default affiliate alerts sent by the system. Each affiliate can override these settings with their preferences if they're available to them.
Setting up alerts
You can set up default alert settings for admins by navigating to Settings > Affiliates > Affiliate alerts.
Available - Specifies if the alert is available to affiliates. If unchecked the affiliate cannot see the alert and configure it in any way.
Your new alerts will show on the left, and your cleared alerts will show on the right.
Alert settings shows preference of the user.
If you would like to change the default settings for all admin users, you can navigate to the platform settings to set up default values.
Default alert setting can be overridden by each user according to their preferences. To set up your personal alert setting, click on the inbox icon on the topbar and then click on the cogwheel icon.
Creating alerts
You can create a new alert by navigating to Tools > Alerts.
Alert description and triggers
Alert name | Description | Trigger |
New affiliate registration | Sent when new affiliate registers to your program. Includes information about parent affiliate if MLM feature is in use. | Instant. |
Affiliate created a ticket | Sent when affiliate submits a new ticket. | Instant. |
Pending affiliate approval | Sent when affiliate has been in pending status for more than 24h. | Scheduled* (daily). |
Affiliate missing billing details | Sent when affiliate hasn't filled in their billing details in 7 days after registration. | Scheduled* (one week after affiliate registration). |
Affiliate missing payment method | Sent when affiliate hasn't filled in their payment method in 7 days after registration. | Scheduled* (one week after affiliate registration). |
Affiliate changed tiers | Daily digest of affiliates who changed tiers via tier automation. | Scheduled* (daily) |
New offer application | Sent when new offer application has been submitted by an affiliate. | Instant |
Conversion errors summary | Daily digest of conversions errors registered by the system. | Scheduled* (daily) |
Fraudulent conversions summary | Daily digest of conversions flagged by fraud protection. | Scheduled* (daily) |
Pending conversions summary | Daily digest of conversions in the pending status. | Scheduled* (daily) |
Offer in draft | Sent when offer is in the draft state for more than 24h. | Scheduled* (daily) |
Offer not integrated | Sent when offer has not been integrated for more than 72h. | Scheduled* (3 days after offer has not been integrated) |