Use alerts to get notified about important events happening in your system. You can use both in-app alerts and email alerts to stay up to date.
Both admins and affiliates have alerts. This article covers alerts for admins and the default alert settings for affiliates. For the affiliate side, see Alerts for Affiliates.
Manage default affiliate alerts sent by the system. Each affiliate can override these settings with their preferences if they're available to them.
Setting up alerts
You can set up default alert settings for affiliates by navigating to Settings → Affiliates → Alerts.
The Available column specifies if the alert is available to affiliates. If it is unchecked, the affiliate cannot see the alert or configure it in any way.
To see your own alerts, click on the megaphone icon at the top right. Your new alerts will show on the left, and your cleared alerts will show on the right.
Alert settings show the user's preferences.
If you would like to change the default settings for all admin users, you can navigate to Settings → Users → Users → Default system alert settings to set up default values.
Default alert settings can be overridden by each user according to their preferences. To set up your personal alert settings, click on the megaphone icon on the topbar and then click on the gear icon.
Creating alerts
You can create a new alert by navigating to Tools → Alerts.
Alert description and triggers
Alert name | Description | Trigger |
New affiliate registration | Sent when a new affiliate registers in your program. Includes information about the parent affiliate if the MLM feature is in use. | Instant. |
Affiliate created a ticket | Sent when an affiliate submits a new ticket. | Instant. |
Pending affiliate approval | Sent when an affiliate has been in pending status for more than 24h. | Scheduled* (daily). |
Affiliate missing billing details | Sent when an affiliate hasn't filled in their billing details in 7 days after registration. | Scheduled* (one week after affiliate registration). |
Affiliate missing payment method | Sent when an affiliate hasn't filled in their payment method in 7 days after registration. | Scheduled* (one week after affiliate registration). |
Affiliate changed tiers | Daily digest of affiliates who changed tiers via tier automation. | Scheduled* (daily) |
New offer application | Sent when a new offer application has been submitted by an affiliate. | Instant |
Conversion errors summary | Daily digest of conversion errors registered by the system. | Scheduled* (daily) |
Fraudulent conversions summary | Daily digest of conversions flagged by fraud protection. | Scheduled* (daily) |
Pending conversions summary | Daily digest of conversions in the pending status. | Scheduled* (daily) |
Offer in draft | Sent when an offer is in the draft state for more than 24h. | Scheduled* (daily) |
Offer not integrated | Sent when an offer has not been integrated for more than 72h. | Scheduled* (3 days after offer has not been integrated) |