Affiliate Ticketing creates a structured way for affiliates to reach out to you with questions, requests, or issues. Instead of managing affiliate communications through email or external tools, everything happens within your affiliate platform where you can track, respond to, and manage submissions in one place.
How It Works
For admins
Setting Up the Feature
Navigate to your affiliate ticketing settings
Enable the feature and customize your ticket submission form
Write a description that appears at the top of the submission page to guide affiliates
Create custom questions that affiliates will answer when submitting a ticket (you can add between 1 and 10 questions)
Optionally, add a call-to-action button that links to documentation or additional resources
Managing Submissions
Once affiliates start submitting tickets, you'll see them organized in your admin dashboard where you can:
View all submissions with details including affiliate name, submission date, status, and any notes
Filter tickets by status or specific affiliates to find what you need quickly
Update ticket statuses to track progress through your workflow
Add internal notes to keep track of important information about each request
Share notes with affiliates when you need to provide feedback or request additional information
View detailed request information including all answers to your custom questions
Ticket Statuses
Each ticket can have one of four statuses:
New – A fresh submission that hasn't been reviewed yet
Pending – You're working on it or waiting for additional information
Approved – The request has been accepted or resolved positively
Rejected – The request has been declined
Notes and Communication
Notes give you flexibility in how you communicate about each ticket:
Add notes visible only to your team for internal tracking
Make notes visible to affiliates when you need to share updates or ask for clarification
Edit notes as the situation evolves
For Affiliates
Submitting a Request
Affiliates access the ticketing system from their dashboard where they can:
Read the description and any guidance you've provided
Click the button to submit a new request
Fill out the custom form with required information
Submit and track their request
Tracking Submissions
After submitting, affiliates can:
View all their previous submissions in one place
See the current status of each request (New, Pending, Approved, or Rejected)
Read any notes you've made visible to them
Review the details of what they submitted
Configuration Options
Description
Write up to 10,000 characters to explain what affiliates should use ticketing for, what kind of requests you handle, expected response times, or any guidelines they should follow.
Call-to-Action Button (Optional)
Add a button that links to external resources like documentation, FAQs, or application guidelines. You choose both the button text and destination URL.
Custom Questions
Design your ticket form by adding 1-10 custom questions. Each question can be:
Required or optional
Different answer types (text, long text, select options, file uploads, etc.)
Tailored to gather the specific information you need
Important Limits
Minimum questions: At least 1 question is required to enable the feature
Maximum questions: You can add up to 10 questions per ticket form
Description length: Up to 10,000 characters
Button label: Up to 255 characters
Notes: Up to 1,000 characters per note
Use Cases
Affiliate Applications
Create a structured application process where potential affiliates answer screening questions before you approve them.
Payout Requests
Let affiliates submit requests with their payment details and preferences.
Support Inquiries
Give affiliates a way to ask questions or report issues without cluttering your inbox.
Resource Requests
Allow affiliates to request promotional materials, custom tracking links, or special permissions.
Partnership Proposals
Collect proposals for special promotions, collaborations, or unique marketing approaches.
Getting Started
Enable Affiliate Ticketing in your settings
Write a clear description explaining what affiliates can use it for
Add questions that will help you collect the information you need
Announce the feature to your affiliates so they know how to reach you
Monitor submissions and respond promptly to build trust with your partners
The Affiliate Ticketing feature helps you maintain professional, organized communication with your affiliates while keeping everything in one place alongside your other affiliate management tasks.