If your Stripe integration is set up correctly but conversions are not being tracked in Trackdesk, your Stripe account may be using an outdated API version.
Updating the API version can resolve compatibility issues with the Trackdesk Stripe integration.
⚠️ Before you update
If you are using the Stripe API in your own systems, consult your development team before upgrading.
Updating the API version may affect custom implementations.
How to update Stripe API version
1. Go to Developers → Overview
Click Developers in the bottom-left corner and open the Overview option.
2. Locate API versions section
Scroll down to the API versions section.
If a newer version is available, you will see an Upgrade button.
3. Confirm the upgrade
Click Upgrade, then confirm the action in the modal.
What to expect
The upgrade is applied immediately
Stripe allows rollback within a limited time (typically 72 hours)
If no Upgrade button is visible, your API version is already up to date
💡 Troubleshooting
If conversions are still not being tracked after updating the API version:
Double-check your Stripe integration setup in Trackdesk
Verify webhook configuration and event delivery
Ensure your account is not in test mode (if expecting live data)
For a full list of possible issues and step-by-step troubleshooting, see our
👉 Stripe integration troubleshooting guide