The click-tracking script might not be correctly installed, and often it is missing completely from the landing page.

Solution: Open your browser's developer tools by right-clicking and selecting Inspect or Inspect Element. Go to the landing page with the affiliate links and check the source code for the click tracking script. If it's missing, follow the steps to add it here. Also check that it sits in the <head>, as high as possible. A script in the footer or low on the page may not run before the visitor leaves, so no click is recorded.

The script may be in the page, but copied incompletely, modified, or configured with incorrect values (for example, wrong Tenant ID).

Solution: Compare your script with the official script from Trackdesk. Make sure the full code is pasted exactly as provided, and verify the correct Tenant ID is used.

A strong adblocker may block the JavaScript related to click tracking.

Solution: Ask users to disable their adblocker for the affiliate program site. They can typically manage this from their browser settings by allowing the site or temporarily turning off the adblocker.

Disabling JavaScript in the browser can disrupt the tracking script.

Solution: Ask users to check their browser settings and ensure JavaScript is turned on. The process might vary depending on the browser, so consider offering a step-by-step guide.

When you test again, a repeat click on the tracking link within the limits described in Unique Click does not create a new click; it adds a gross click to the existing click.

Solution: Test again using:

The tracking link may be wrong, outdated, or pointing to an unavailable/disabled landing page.

Solution: In Trackdesk, go to Offer list → Get link. Select the correct affiliate and landing page. Copy a fresh tracking link and test with that exact URL.

If the offer is inactive, tracking links may not work as expected.

Solution: Check the offer status in Trackdesk. Activate the offer and test again.