There could be several reasons why clicks aren't registering in the affiliate program. Here are some common issues and how to address them:
Click Script Installation Issue:
The click-tracking script might not be correctly installed.
Solution: Open your browser's developer tools by right-clicking and selecting "Inspect" or "Inspect Element". Go to the landing page with the affiliate links and check the source code for the click tracking script. If it's missing, follow the steps to add it here.
Adblocker:
A strong adblocker may block the JavaScript related to click tracking.
Solution: Ask users to disable their adblocker for the affiliate program site. They can typically manage this from their browser settings by allowing the site or temporarily turning off the adblocker.
JavaScript is Turned Off:
Disabling JavaScript in the browser can disrupt the tracking script.
Solution: Ask users to check their browser settings and ensure JavaScript is turned on. The process might vary depending on the browser, so consider offering a step-by-step guide.