Clicks Are Not Showing Up; What Could Be Wrong?

The click-tracking script might not be correctly installed, and often times it is even completely missing from the landing page.

Solution: Open your browser's developer tools by right-clicking and selecting "Inspect" or "Inspect Element." Go to the landing page with the affiliate links and check the source code for the click tracking script. If it's missing, follow the steps to add it here.

The script may be in the page, but copied incompletely, modified, or configured with incorrect values (for example, wrong tenant ID).

Solution: Compare your script with the official script from Trackdesk. Make sure the full code is pasted exactly as provided, and verify the correct tenant ID is used.

A strong adblocker may block the JavaScript related to click tracking.

Solution: Ask users to disable their adblocker for the affiliate program site. They can typically manage this from their browser settings by allowing the site or temporarily turning off the adblocker.

Disabling JavaScript in the browser can disrupt the tracking script.

Solution: Ask users to check their browser settings and ensure JavaScript is turned on. The process might vary depending on the browser, so consider offering a step-by-step guide.

If you test multiple times in a short period (up to ~1 hour) from the same browser/IP, Trackdesk may treat it as the same click and not create a new one.

Solution: Test again using:

The tracking link may be wrong, outdated, or pointing to an unavailable/disabled landing page.

Solution: In Trackdesk, go to Offer list → Get link. Select the correct affiliate and landing page. Copy a fresh tracking link and test with that exact URL.

If the offer is inactive, tracking links may not work as expected.

Solution: Check the offer status in Trackdesk. Activate the offer and test again.