Yes, we offer integration support across all current paid Trackdesk plans.
The level of support depends on your plan, but our goal is always the same: help you get your tracking up and running as smoothly as possible.
What does integration help include?
In most cases, integration is a shared effort between your team and ours:
Our team prepares the tracking setup and provides clear instructions and required parameters
Your team completes the implementation on your platform (e.g. adding scripts, configuring postbacks, updating links)
This approach allows us to support a wide variety of platforms while keeping integrations flexible and efficient.
In specific cases, our team may also be able to fully handle the integration for you, depending on the complexity and scope of the setup.
Support by plan
Business plan
On the Business plan, integration support includes:
Basic guidance and setup instructions
Help with standard integrations (e.g. postbacks, tracking links)
Troubleshooting and validation of your setup
Higher plans
On higher-tier plans (Enterprise and all Network plans), we provide more advanced assistance, including:
Support with more complex or custom integrations
Deeper troubleshooting and tailored recommendations
Guidance for non-standard or edge-case setups
Need help during setup?
Our support team is here to guide you throughout the process:
We help you understand what needs to be implemented
We can review your setup and identify potential issues
We provide best-practice recommendations for your use case
You can reach our support team via:
Live chat available in the platform
Email at [email protected]
Clients with dedicated support can also use their dedicated communication channel for faster and more personalized assistance.
🤖 AI Postback Assistant
Trackdesk provides an AI Postback Assistant that helps you set up affiliate postbacks.
The assistant guides you/your affiliate through the configuration process step by step and helps identify the correct parameters required by different affiliate tracking platforms.
You can open it directly from the Affiliate Postbacks page by clicking AI Postback Assistant.
Get in touch
For more details about available support, check our pricing page or contact our sales team.
If you’re already a customer, feel free to reach out to support anytime, we’re happy to help.
Integration assistance is available on current paid plans and does not apply to legacy paid plans.