To maintain optimal performance and fair access for all users, the Trackdesk API employs rate limiting on a per-tenant account basis.
Rate limiting is different per plan.
Plan limits
Starter: API access not available
Business: 5 requests/second
Enterprise: 20 requests/second
Enterprise Plus: Custom (contact support)
Reaching Rate Limit
Rate limits are measured on a per-minute basis.
When the rate limit for your plan is reached, any API requests made beyond that limit within the current minute will be blocked. Normal API access will resume automatically once the one-minute window has passed. We encourage you to optimize your API usage and monitor your request volume to ensure continuous operation.
Rate Limit Overrides
In specific scenarios where higher API request volumes are required, it may be possible to arrange custom rate limit overrides. Such adjustments are considered on a case-by-case basis and are subject to agreement. Please reach out to our support team to discuss your specific needs and explore potential override options.