To maintain optimal performance and fair access for all users, the Trackdesk API employs rate limiting on a per-tenant account basis. The default allowed number of API requests is 20 requests per second.
Furthermore, each affiliate on the tenant client account has a default limit of 10 requests per second.
Reaching Rate Limit
Rate limits are measured on a per-minute basis.
When the rate limit for your plan is reached, any API requests made beyond that limit within the current minute will be blocked. Normal API access will resume automatically once the one-minute window has passed. We encourage you to optimize your API usage and monitor your request volume to ensure continuous operation.
Rate Limit Overrides
In specific scenarios where higher API request volumes are required, it may be possible to arrange custom rate limit overrides. Such adjustments are considered on a case-by-case basis and are subject to agreement. Please reach out to our support team to discuss your specific needs and explore potential override options.