Trackdesk applies API rate limits per tenant account to protect platform stability and give all users fair access. Your limit depends on your plan and ranges from 5 to 20 requests per second, with custom limits on the highest plans.
Plan limits
Affiliate program plans
Launch: 5 requests/second
Scale: 20 requests/second
Enterprise: Custom
Affiliate network plans
Network Launch: 10 requests/second
Network Scale: 20 requests/second
Network Enterprise: Custom
iGaming plans
Slot: 5 requests/second
Jackpot: 20 requests/second
Full House: Custom
Custom limits are set individually. If your account is on an older plan that is no longer offered, contact [email protected] to confirm your limit.
How rate limiting works
Rate limits apply across the API endpoints that handle the majority of integration traffic: conversion tracking, reporting, and configuration calls. When a request exceeds your plan's allowed rate, the platform returns a 429 Too Many Requests response. Normal access resumes automatically once usage falls back within the threshold.
In addition to the per-tenant plan limits, the click tracking endpoint is protected by a separate per-affiliate limit of 200 requests per 10 seconds. This prevents a single affiliate from generating abusive click traffic without affecting the rest of your tenant's API capacity.
Best practices
To stay well within your limits:
Batch requests where possible instead of issuing many small calls in tight loops.
Cache reporting data on your end if you query the same report repeatedly.
Implement exponential backoff when you encounter
429responses.Spread scheduled jobs (imports, cron-based syncs) across the day rather than firing them all at the same minute.
Rate limit overrides
In specific scenarios where higher API request volumes are required, custom rate limit overrides may be arranged. Such adjustments are considered on a case-by-case basis and are subject to agreement. Please contact our support team to discuss your specific needs and explore potential override options.