Custom Internal Pages allow you to create and manage custom content pages within your Trackdesk account. These pages can be used to share important information, documentation, or guidelines with your team or affiliates.
This feature is available only on the Enterprise and Network plans (and their Plus variants).
How to Access Custom Internal Pages
1. Navigate to the Settings section in your Trackdesk dashboard
2. Select "Custom Internal Pages" from the menu
Creating a Custom Internal Page
To create a new custom internal page:
Click the "Create a new page" button in the top right corner of the Custom Internal Pages section
Fill in the required fields:
Title: The name of your page (maximum 100 characters)
URL slug: A unique identifier for your page's URL (automatically generated from the title, but can be customized)
Content: The body of your page, which supports rich text formatting
The URL slug must follow these guidelines:
Only lowercase letters, numbers, and hyphens are allowed
No spaces or special characters
Maximum length of 100 characters
Must be unique across all custom internal pages in your account
Editing Custom Internal Pages
Each custom internal page can be edited at any time:
Find the page you want to edit in the Custom Internal Pages list
Click on the page title to expand its editing panel
Modify the title, URL slug, or content as needed
Click "Save" to apply your changes
Viewing Custom Internal Pages
To view a published custom internal page:
From the Custom Internal Pages list, click the "Visit" button next to the page you want to view
The page will open in a new browser tab with a clean, formatted layout
Deleting Custom Internal Pages
To delete a custom internal page:
Locate the page in the Custom Internal Pages list
Click the delete (trash) icon next to the page
Confirm the deletion when prompted
Note: If a custom internal page is currently being used in Menu customization, you must first remove it from the menu before it can be deleted.
Rich Text Editor
The content editor for Custom Internal Pages supports rich text formatting, allowing you to:
Format text with bold, italic, and underline
Create headings and subheadings
Add bulleted and numbered lists
Insert hyperlinks
Apply text alignment options
And more
Using Custom Internal Pages in Menu Customization
Custom Internal Pages can be added to your Trackdesk navigation menu:
Go to Menu Customization in the Settings section
Create a new menu item or edit an existing one
Select "Custom internal page" as the target type
Choose your custom internal page from the dropdown menu
This allows you to make your custom content easily accessible to users from the main navigation.
Limitations
Each custom internal page can have up to 10,000 characters of content
The title and URL slug are limited to 100 characters each
URL slugs must be unique across all custom internal pages in your account
Custom Internal Pages are a powerful way to enhance your Trackdesk experience by creating internal documentation, sharing guidelines, or providing any other information that helps your team and affiliates succeed.